Bitrix24 Support
Our range of support packages are tailored to ensure you get the most out of your system and designed to keep you updated with the latest features. They are available for all editions of Bitrix24.
Power Up
Cloud Systems
Turbo Charge
On Premise / 50 Users
Rocket Power
On Premise / 100+ Users
Warp Speed
On Premise / Enterprise
Prices exclude any applicable taxes.
*Response times are within working hours of 7am-9pm GMT, Monday to Friday.
**7 Day Assistance is available 7am-9pm GMT, Monday to Friday and 9am-1pm GMT, Saturday and Sunday.
Read Intreface full SLA here.
How to Tasks
Questions about how to configure part of the system using standard settings. These questions are covered by support up to 20 minutes per task with an unlimited number of requests.
Customisations
Requests to change the system that cannot be done using a standard configuration. These are not covered by support but can be implemented as chargeable work.
Bug Fixes
Features that do not work as they are deigned to do. These are covered by support with no limit on time spent but with no guarantee around how long the fix will take to implement.
Success Manager
A single point of contact who will learn your business needs and support you to implement these into your system. Your Customer Success Manager is available to contact by phone, email and in person. They will host your scoping and review meetings and have overall responsibility for the success of your project.
Account Manager
A contact for all commercial matters who is available to discuss costs and agree to special rates. Your Account Manager is available to contact by phone, email and in person. They will host your review meetings and have overall responsibility for matters related to license and support renewals. .
Scoping Meeting
Choose an online or in person meeting with your Customer Success Manager and your team to fully scope out your requirements and plan the implementation of your new system. From the information gathered at the meeting we provide a Statement of Work document for your perusal and approval.
Training/Setup Hours
Choose to use these hours to train your team or for custom implementation work. We will design training schedules that suit the needs of all users and our development team can implement the more technical requirements that you have. All our training is recorded and can be downloaded for your records.
Support Contract
Our support contract allows your admins to make unlimited ‘how to’ requests and report bugs to your dedicated Customer Success Manager in addition to pre-paid training and setup hours. Contact channels include phone, email, ticket and in person and we provide assistance under SLA terms that minimize interruptions to your system.
7 Day Assistance
For businesses that need support 7 days a week support, we can assist you. Our 7 Day Assistance package provides you with access to a Customer Success Manager every day of the week. This is critical for businesses who staff their business on weekends as well as week days to ensure the smooth running of the system.
Quarterly Reviews
In order to keep your project on track, we provide regular reviews with your admin and project team to check the progress of the agreed implementation plan and introduce new features that may benefit your business. With this rolling approach to software implementation, you can be assured your business is benefiting from the very latest technology solutions.
Annual Reviews
In order to keep your management teams up to date with the value provided by the software and our support, we provide an annual executive level review. This is an opportunity to review key statistics about the use of the software by department and consider opportunities to further benefit from features not yet implemented into the business.
Frequently asked questions:
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We are looking for a CRM system, where do we begin?
This is the most common question we get asked. Book a discovery call with one of our team and we can gather your requirements. We can then scope out your requirements and provide you with a personalised proposal for your implementation.
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How does licensing work with Bitrix24?
There are two types of Bitrix24, a cloud solution and an On-Premise solution. The cloud solution is licensed on user count and features, whereas the On-Premise is just licensed on the user count. We will advise the best solution as per your requirements.
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Do Intreface offer support for Bitrix24?
Yes. We have tailored dedicated support packages based on the number of users you have and your support requirements. Check out our Bitrix24 support packages.
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Do you offer training for Bitrix24?
Yes. All our support packages and implementation come with training hours. You can also purchase training hours separately whether you would like a recorded online session or training in-person in your office.
