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Automate support communications and create and view Bitrix24 Helpdesk tickets directly inside CRM page.
Our Helpdesk system for the on-premise edition of Bitrix24 allows clients to create helpdesk tickets via email and webform submission or manual entry by your support team. Tickets can be managed through a customisable support workflow with automated communications to the client to keep them updated on the latest news about their tickets. The helpdesk is connected with the Bitrix24 CRM to allow agents to view helpdesk tickets directly insides the clients CRM page.
Watch the demo here – Helpdesk Module in Bitrix24
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