Bitrix24 Helpdesk Module

Automate support communications and create and view Bitrix24 Helpdesk tickets directly inside CRM page.

Bitrix24: Helpdesk Module

Our Helpdesk system for the on-premise edition of Bitrix24 allows clients to create helpdesk tickets via email and webform submission or manual entry by your support team. Tickets can be managed through a customisable support workflow with automated communications to the client to keep them updated on the latest news about their tickets. The helpdesk is connected with the Bitrix24 CRM to allow agents to view helpdesk tickets directly insides the clients CRM page.

 

Watch the demo here – Helpdesk Module in Bitrix24

BITRIX24 HELPDESK

HELPDESK TICKETS IN BITRIX24

Create Bitrix24 Helpdesk tickets via email submission, webform submission & manual entry.

CUSTOM SUPPORT WORKFLOWS

Manage support tickets through a custom support workflow by automating support communications to the clients.

TWO-SIDE INTEGRATION

The Bitrix24 Helpdesk module allows to view Bitrix24 Helpdesk tickets directly inside the clients CRM page.

CONTACT US

DAMIAN EDWARDS

COMMERCIAL
MANAGER

Contact Intreface team

SAM CONNAH

SALES
MANAGER

Bitrix24 Gold Partners Intreface

ANDY NAYLOR

HEAD OF CUSTOMER
SUCCESS

BECKY BRETT

MARKETING
MANAGER

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