Bitrix24 Case Study: Payroll Options

Payroll Options, UK

CRM & Automation Processes

Established in 1991, Payroll Options is a leading company in fast payroll solutions. With two data centres and focus on easy access and customer needs, they provide a consistent payroll services. Payroll Options provide staff training and advanced data validation showcases their dedication to compliance with payroll legislation. Therefore, their service resilient and adaptable to the ever-evolving demands of payroll solutions.

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Payroll Options identified a pressing need to adopt a more digitally efficient system and solved the next issues:


  1. Transition from paper to digital for efficient client interaction tracking. This was crucial for optimally tracking and managing client interactions.
  2. Requirement for an integrated system to effectively manage significant web-based sales.
  3. The urgency of integrating website forms with Bitrix24 to ensure seamless data integration.
  4. Need for a Single Sign-On (SSO) solution to centralise user management, enhance security and alleviate password-related issues.




With Intreface’s support, Payroll Options found the ideal solution in Bitrix24, which successfully addressed their challenges:


  1. Bitrix24 CRM System: Enhanced digital efficiency, transitioning from traditional paper processes.
  2. Smart Process Automations: Employed for query management and recording employee information.
  3. Collaboration with Intreface:
    • Seamless integration of website forms with Bitrix24 via webhooks.
    • Current project: Intreface are currently working with Payroll Options to implement a customised Help Desk.
    • The implementation of Single Sign-On (SSO) remains on the horizon.
  4. Scalability: The platform’s adaptability facilitates growth and evolution in response to shifting needs.