Bitrix24 Case Study: Northern Safety

Learn how we solved this clients custom reporting & ticketing system problem with a workflow solution to seamlessly automate most of the manual intervention in their process.

Northern Safety, New York
Solution: Custom Reporting & Ticketing System

Northern Safety has been a leading provider of safety and industrial equipment for over four decades. They lead the USA market in providing the products needed to meet workplace safety challenges.

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The Problem

Northern Safety required a bespoke Bitrix24 system to manage their safety and industrial equipment business on a daily basis, from keeping track of sales processes to managing internal issues and detailed reporting.

The Solution

Intreface have worked alongside Northern Safety for over 4 years, building a heavily customised Bitrix24 system which they rely upon on a daily basis. With the use of custom dashboards and reports, integration with SAP, customised task field permissions, business specific workflows and a purpose built ticketing system. They are able to manage their business requirements within Bitrix24, helping them to keep the USA market safe and productive on the job!

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Frequently asked questions:

We are looking for a CRM system, where do we begin?

This is the most common question we get asked. Book a discovery call with one of our team and we can gather your requirements. We can then scope out your requirements and provide you with a personalised proposal for your implementation.
How does licensing work with Bitrix24?

There are two types of Bitrix24, a cloud solution and an On-Premise solution. The cloud solution is licensed on user count and features, whereas the On-Premise is just licensed on the user count. We will advise the best solution as per your requirements.
Do Intreface offer support for Bitrix24?

Yes. We have tailored dedicated support packages based on the number of users you have and your support requirements. Check out our Bitrix24 support packages.
Do you offer training for Bitrix24?

Yes. All our support packages and implementation come with training hours. You can also purchase training hours separately whether you would like a recorded online session or training in-person in your office.

Looking to implement Bitrix24 in your business?

Intreface help businesses get the maximum value from their Bitrix24 system. As a global gold partner, we have helped thousands of businesses implement Bitrix24 successfully.

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