Bitrix24 Case Study: Incus Group

Learn how we solved this clients call centre problem with a workflow solution to seamlessly automate most of the manual intervention in their process.

Incus Group, Saint Kitts & Nevis
Solution: Call Centre

Incus has a team of Virtual Receptionists who are dedicated in offering quality services, that couples integrity and customer focus. Within these two core values/themes, the Incus team are united in their group values of success, collaboration, integrity and customer focus.

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The Problem

Incus provide their customers with services such as call handling, live chat, business support, outbound campaigns and appointment setting and therefore required a customised Telephony system which could handle the tracking of all incoming and outgoing calls whilst enabling them to view available call handlers and analyse their call centre statistics.

The Solution

Intreface teamed up with Inform Unity to create a free PBX instance which provided Incus with the functionality to manage their high volume of customers on a daily basis. Incus now have a custom dashboard which provides live data and statistics on both their call handlers themselves and the calls that they are managing. Ongoing support and testing from Intreface ensures that this functionality provides both practicality and reliability for Incus and that issues can be dealt with quickly and without delay, meaning that their customers enjoy a seamless and premium experience.

Take a look at our other Bitrix24 case studies.

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Pangea, London: Video Consultations Solution

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CDUK, UK: Global Collaborative Portal

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Payroll Options, UK: Customer Relationship Management

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British Polio Fellowship, UK: Charity CRM Solution

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Frequently asked questions:

We are looking for a CRM system, where do we begin?

This is the most common question we get asked. Book a discovery call with one of our team and we can gather your requirements. We can then scope out your requirements and provide you with a personalised proposal for your implementation.
How does licensing work with Bitrix24?

There are two types of Bitrix24, a cloud solution and an On-Premise solution. The cloud solution is licensed on user count and features, whereas the On-Premise is just licensed on the user count. We will advise the best solution as per your requirements.
Do Intreface offer support for Bitrix24?

Yes. We have tailored dedicated support packages based on the number of users you have and your support requirements. Check out our Bitrix24 support packages.
Do you offer training for Bitrix24?

Yes. All our support packages and implementation come with training hours. You can also purchase training hours separately whether you would like a recorded online session or training in-person in your office.

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