Bitrix24 Case Study: CDUK

Learn how we solved this clients collaboration portal problem with a workflow solution to seamlessly automate most of the manual intervention in their process.

CDUK, UK
Solution: Collaboration Portal

CDUK is a leading supplier of surface materials and complementary products in the UK and Ireland. With over 40 years of experience, CDUK supports their customers as design partners, providing expert advice, technical knowledge, and a diverse range of products from leading brands. They offer services such as technical advice, sampling, and bespoke training courses for designers, manufacturers, and fabricators.

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The Problem

CDUK faced several challenges that led them to seek a solution in Bitrix24. The sales process at CDUK involved multiple external parties, as well as CDUK’s internal sales team. Managing interactions among these different parties was complex, time-consuming and open to errors. They needed to streamline and simplify the sales process by managing relationships with all parties, handling sample requests, following up on these requests, and gathering and assigning quotes.

They also needed a way to effectively communicate with different parties and streamline customer interactions. With this, each party required different access permissions to interact with the system.

As they were migrating from another CRM, they also needed the solution to be quick, simple and easy to use to gain ‘Buy in’ from other parties and the internal team.

The Solution

Bitrix24 provides CDUK with an effective solution to their challenges. The platform streamlines communication and interactions with all parties. It offers flexible access permissions and simplifies the management of relationships, sample requests, and quotes. Bitrix24’s user-friendly interface ensured a smooth transition from their previous CRM system, gaining buy-in from all parties involved. Overall, Bitrix24 improves collaboration, reduces errors, and enhances sales efficiency for CDUK.

Take a look at our other Bitrix24 case studies.

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CDUK, UK: Global Collaborative Portal

CDUK is a leading supplier of surface materials and complementary products in the UK and Ireland. With over 40 years of experience, CDUK supports their customers as with their expert advice and products.

Payroll Options, UK: Customer Relationship Management

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British Polio Fellowship, UK: Charity CRM Solution

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Frequently asked questions:

We are looking for a CRM system, where do we begin?

This is the most common question we get asked. Book a discovery call with one of our team and we can gather your requirements. We can then scope out your requirements and provide you with a personalised proposal for your implementation.
How does licensing work with Bitrix24?

There are two types of Bitrix24, a cloud solution and an On-Premise solution. The cloud solution is licensed on user count and features, whereas the On-Premise is just licensed on the user count. We will advise the best solution as per your requirements.
Do Intreface offer support for Bitrix24?

Yes. We have tailored dedicated support packages based on the number of users you have and your support requirements. Check out our Bitrix24 support packages.
Do you offer training for Bitrix24?

Yes. All our support packages and implementation come with training hours. You can also purchase training hours separately whether you would like a recorded online session or training in-person in your office.

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