Bitrix24 Case Study: Acrelec

Learn how we solved this clients maintenance management system problem with a workflow solution to seamlessly automate most of the manual intervention in their process.

Acrelec, Paris
Solution: Maintenance Management System

The Acrelec Group is a leading digital transformation company that provides the world’s largest restaurant and retail brands with hardware, software and services to reimagine the customer experience for the digital age.

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The Problem

Acrelec provides self-ordering kiosks which improve productivity, enhance customer experience and increase sales. They needed to improve the tracking, management and control of returned kiosks and component parts from various locations.

The Solution

We worked with the operations team and developed a solution which can be rolled out to the regional operators and integrated into existing systems.

Acrelec now have an automated solution that we have designed to ensure a transparent and smooth movement of returned component parts. From their origin through to their destination. Additionally, being a company that operates in over 50 countries, this solution provides both the customer and employee a platform they can access securely. This ensures they can track and download any necessary documentation. In addition, they can see the status of it at any given time.

Bitrix has been pivotal in the creation of these automated processes. Using both standard and custom actions to achieve the desired results. The flexibility that Bitrix provides also means that solutions are constantly evolving and adapting to the fast-paced industry.

Take a look at our other Bitrix24 case studies.

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Frequently asked questions:

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