Support · Sector solution · Intreface
Helpdesk Module
Automate support communications and create and view Bitrix24 Helpdesk tickets directly inside the CRM.
Features & benefits
Helpdesk Module, explained.
Our Helpdesk system for the On-Premise edition of Bitrix24 lets clients raise tickets by email, web form or manual entry. Manage them through a customisable support workflow with automated client updates, and view every ticket directly inside the client’s CRM page.
What you get
Built around how you work.
Helpdesk Tickets in Bitrix24
Create tickets via email submission, web form submission and manual entry by your support team.
Custom Support Workflows
Manage tickets through a custom support workflow, automating support communications to keep clients updated.
Two-Side Integration
View Helpdesk tickets directly inside the client's CRM page for full context on every conversation.
Build Helpdesk Module for your business.
Tell us how you work and we’ll tailor this solution to your exact process — implemented, secured and supported by our team.
FAQs
Helpdesk Module — common questions.
Are your sector solutions customisable?
Absolutely. Our team work with you to ensure Bitrix24 is implemented the way your business works. Our experience and knowledge in your sector helps us get the perfect system in place with you and your team.
What does the Helpdesk Module solution cost?
Each implementation is different and so is the cost — it depends on your requirements. Consider the licence and support costs first, then the implementation cost, to get the perfect fit for your business.
Do you support us after the system is launched?
Yes. All our implementations are quoted with dedicated support, so you are never left in the dark. Our team are on hand to chat, jump on calls or screen-shares to make sure you get the most out of your system.
You don't list my exact sector — is Bitrix24 still for us?
Bitrix24 can be designed to meet any business requirements. Our team will gather everything we need to put an implementation plan together for your business — book a demo to see how it can work for you.
